A Day that will live in Infamy

I was assisting a customer installing the program and the database platform wouldn't install. I asked him if he had the latest service release and he said YES. I asked him if he was on Service Pack 2 or higher. He said YES.

I said, Let's check.

He screamed, Can't take my word for it, eh?"

Out of my mouth I said, I just want to confirm, sir.

In my brain, I said YOU'RE DAMN RIGHT, I CAN'T TAKE YOUR WORD FOR IT!!! NINTEY PERCENT OF MY CUSTOMERS DO NOT KNOW WHAT THEY ARE TALKING ABOUT! WHY THE HELL SHOULD I BELIEVE THE REMAINING TEN PERCENT?????

Needless to say, he was on service pack 2. So I had him do a cold boot and for all the kids at home, that means TURN OFF THE COMPUTER AND LEAVE IT OFF FOR 2 MINUTES. Then once it booted back up, we tried the installation again. It worked.

Why would this day live in infamy? He apologized for being rude. A CUSTOMER ACTUALLY APOLOGIZED for being rude.

Wow. I was nearly moved to tears.

Nearly.